Comfort Suites Northwest Houston at Beltway 8

Other than our room having a slight smell to it, (probably due to the humidity), and the air conditioner being so so, the hotel was good. I would stay here again. The bed was comfortable, and the bathroom was nice and clean. The shower had good water pressure. It's right off the freeway, but you can't hear any of the noise from cars flying by, which is nice. I liked that they had several brochures of attractions across Texas. We came from Northern Texas, and I picked up a brochure for visiting Plano. I had no idea all the cool stuff there was available up there. They have a little open marketplace next to the front desk that had a nice selection of items. And, the evening front desk manager was kind and friendly to speak with as we checked in. Lastly, the breakfast was decent. It was a typical hot continental breakfast. They have a Texas-shaped waffle maker, which is fun.

Wonderful hotel especially given it's a 2/3 star hotel. It was very quite, everyone was professional and the breakfast was decent. The best part by far was the cleanliness. When I walked in they were disinfecting the elevator which I thought was a great touch. Even a lot of the breakfast items were individually wrapped for hygiene purposes. I saw, what looked like the owner cleaning on a couple of occasions. Really nice place.

WARRING THIS HOTEL IS RAN BY THEIFS WHO WILL STEAL YOUR CASH DEPOSIT!! DONT STAY HERE. Their is a designated smoke are that they offer right by rooms 105-110 if you stay in them you can smell smoking in the hallways . They will accuse you of the smell and and refuse to give you your deposit. No manger on duty so it’s employees making the choice and the employees are the ones outside smoking . Total scam ! The lady at the front desk has a real bad attitude of and of course if your a person of color the first response is to call the police if your having an issue with the hotel I will never stay here or any choice hotel again! Don’t be fooled this is definitely the hotel we stayed . The owner refused to speak with us at the time . Please don’t lie to the public about your staff

BUYER BEWARE! I will NEVER stay at a Comfort Suites or any of their affiliates again!! They require a $100 deposit at check in. I gave them cash which in retrospect was bad idea on my part. We were in a hurry when leaving and no one at front desk so husband says just drop the keys in the box, both of us not remembering to get our deposit back until after we returned the 7 hours home. I call the front desk and they refuse to send me my money. They will not send a check. Would not even refund me a nights stay which was not quite 100 dollars but I would have been satisfied with. Said we could pick it up. I explained that was not possible. They said send a friend, which I have none in the area because we were here on business. Plus they said I needed to send them the original receipt and my actual drivers license!! What?! No! I call the 800 number and was told 3 days for decision which turned out to be NO! We finally after a month had to go back on business and I was able to retrieve it. At the time had no plans to return to Houston. They are a bunch of crooks! I am sure we are not the only ones this has happened to! We WILL NEVER STAY THERE OR ANY OF THEIR AFFILIATES AGAIN! We will stick with Hiltons and would have this time but they were all booked that week.